Essential Duties & Responsibilities
For assigned set of accounts, create contract master workbook by reviewing contracts and extracting billable attributes.
Work with IT, Client Solutions and Operations to determine appropriate calculations for each billable attribute and confirm reports that will be used for data extraction. Once all calculations are approved, create standard data aggregation workbooks.
Review weekly workbooks completed by OTC specialist to confirm accuracy of data and calculations.
Distribute verified workbooks to CS/Ops and ensure receipt of timely approvals.
Once full month of data is approved by CS/OPS, deliver workbooks to Billing team for invoice creation.
Based on assigned schedule, compare approved final invoice to contract master template to ensure billing is in accordance to contract terms. internal and external reporting systems to extract billable data.
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
Perform other duties as assigned by management.
Qualifications & Requirements
Education:
Bachelor’s Degree in Accounting, Finance or Business administration.
Experience:
3 to 4 years of experience in an analytical role that had a focus on handling a high volume of sensitive data with a high degree of accuracy with short delivery times.
Knowledge, Skills, Abilities & Other Characteristics:
Excellent financial analytical skills, proficient with researching variances, and preparing reports.
Highly proficient personal computer skills including Microsoft Office with a requirement of advanced excel skills.
Excellent interpersonal, written, and oral communication skills.
Ability to prioritize and organize work in a multitasked environment.
Ability to adapt to a flexible schedule.
Ability to maintain the highest level of confidentiality.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.