Job purpose:
You will serve as the frontline representative of the service center, ensuring seamless coordination of administrative tasks and providing exceptional customer service to clients.
Duties and responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, scheduling service appointments and providing updates on service requests.
- Ensuring a high level of customer satisfaction by delivering prompt and courteous assistance and resolving customer concern effectively.
- Monitor service schedules and proactively address any issues or delays to ensure timely completion of service tasks.
- Perform administrative tasks such as data entry, filing and record keeping to maintain accurate and an up-to-date information.
- Assist in the preparation of service reports, invoices, and other documentation as required.
- Process service orders & generate invoices.
- Verify accuracy of billing information and resolve any discrepancies or billing issues as needed.
- Assist in the monitoring service quality and performance metrics, collecting feedback from customers and identifying areas for improvement.
- Collaborate with service teams to implement quality assurance measures and ensure compliance with service standards and protocols.
Qualifications:
- Bachelor's degree in Business Administration or related field.
- Proven experience in administrative role.
- Excellent communication skills, both written and verbal.
- Strong organizational and multi-tasking skills.
- Proficiency in office software applications.
Job Type: Full-time
Education:
- Bachelor's (Preferred)
Experience:
- Administrative: 1 year (Required)
Work Location: In person