Hafstaff Outsourcing Services OPC is a dynamic outsourcing company based in the Philippines. We are currently seeking a highly skilled Amazon Seller Account Specialist with proven expertise in managing sales across multiple e-commerce platforms.
The ideal candidate will possess hands-on experience with Amazon Seller Central, with a strong background in maintaining account health, optimizing listings, managing customer relations, and ensuring operational profitability. This role requires a strategic thinker capable of navigating Amazon’s evolving policies and algorithmic changes, while also driving performance through data-driven decision-making.
Key Responsibilities
- Monitor multiple Amazon Seller accounts to identify and resolve any account health issues promptly and efficiently.
- Respond to customer communications, including buyer messages and Q&A within listings, in a professional and timely manner.
- Analyze reviews and Voice of Customer data to address complaints and implement necessary changes to products or packaging.
- Liaise with Amazon support to resolve listing issues, such as suspensions, variation splits, or review inconsistencies.
- Generate and review weekly reports to ensure all products are profitable with healthy margins, taking corrective actions when needed.
- Maintain and update company databases, including Amazon fees, product costs, and formulas, ensuring all data is accurate and up to date.
- Prepare and submit weekly reports detailing company sales, advertising costs, inventory overstock and profitability.
Key Performance Indicators (KPIs)
- Maintain a 99% or higher customer response rate within 24 hours.
- Ensure all account health metrics meet or exceed Amazon’s standards.
- Deliver weekly profitability and sales reports on time, with 100% accuracy.
Required Skills & Qualifications
- Experience: Strong familiarity with Amazon Seller Central and account management.
- Technical Expertise: Experience with tools like Brand Registry, Voice of Customer, and advanced Excel (e.g., PivotTables, formulas).
- Analytical Skills: Ability to analyze data, identify trends, and solve problems effectively.
- Critical Thinking: Strong decision-making and problem-solving abilities.
- Reporting: Skilled in creating detailed and actionable reports.
- Communication: Fluent in English with excellent written and verbal communication skills.
- Soft Skills: Highly organized, proactive, detail-oriented, and able to manage time effectively.
- Team Player: Collaborative and approachable, with a friendly and professional demeanor.
- Accountability: Demonstrates responsibility and reliability in handling tasks and meeting deadlines.
Position Details
- Hours: Full Time, 8 hours daily (Monday to Friday)
- Working Time Zone: EST (9:00 AM to 5:00 PM)
- Location: Remote
- Work Environment: Please note that all employee computers are monitored during working hours, and remote employees are required to join on a Zoom meeting full time during working shifts so that the team can easily communicate together.
Job Types: Full-time, Permanent
Pay: Php32,000.00 - Php35,000.00 per month
Benefits:
- Company events
- Paid training
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime
Supplemental Pay:
- 13th month salary
- Performance bonus
Experience:
- Amazon Seller Account Manager: 2 years (Required)
- Seller cloud: 2 years (Required)
- google sheet: 2 years (Required)
Language:
- English (Required)
Location:
- Davao City (Davao del Sur) (Preferred)
Work Location: In person