Permanent Work-from-Home | Full-Time
Appointment Assistant – Customer Support (Insurance)
Schedule: Monday to Friday, 10:00 PM – 7:00 AM (Philippine Time)
Overview
We're looking for a dependable and organized Appointment Assistant to support clients through timely follow-ups and administrative coordination.
This is not a sales role.
Your primary responsibility will be to ensure that clients are reminded, confirmed, and assisted with their scheduled appointments, while also handling various admin-related tasks.
This remote, full-time role is ideal for someone with strong communication skills, attention to detail, and a customer-service mindset.
Key Responsibilities
- Follow up with clients regarding upcoming appointments, confirmations, and rescheduling needs
- Deliver excellent customer service in a friendly, timely, and professional manner
- Handle administrative tasks such as data entry, document management, and payment coordination
- Manage calls and emails using platforms like Ring Central and Outlook
- Maintain accurate client records using tools such as ACT! CRM
- Support other back-office operations as needed
- Use Microsoft Office (Excel, Word, Outlook) for daily coordination and documentation
Preferred Skills & Qualifications
- Excellent English communication skills—both written and spoken
- Professional, courteous, and client-focused demeanor
- Experience in customer support, admin assistance, or virtual receptionist work
- Familiarity with insurance-related workflows is a plus but not required
- Tech-savvy with the ability to learn new tools quickly
- Strong organizational and multitasking skills
Job Type: Full-time
Pay: Php28,000.00 per month
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Fixed shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
Experience:
- Customer support: 1 year (Required)
- Ring Central: 1 year (Required)
- voice/phone support: 1 year (Preferred)
- ACT! CRM: 1 year (Preferred)
- insurance: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person