We are opening our first Philippine property in Cebu City and we are in need of passionate Filipino hoteliers who want to spread with us “Wow” and “Kaizen”. KGH (Koko Global Hospitality) is a Japanese start-up company based in Thailand and active in the Hospitality Industry as a Hotel Operator offering a full range of hotel management services for small and mid-size hotels.
JOB HIGHLIGHTS:
Leader at the property with 5 key roles:
- "WOW" Front Office Operation
- Conduct "Perfect Operation" (Operator)
- "WOW" Cleanliness
- A Supporter in the Property
- Role Model to staffs
The job scope is in all aspects of property operation:
- Guest service
- Food & Beverage
- Housekeeping
- Engineering
- Accounting and admin
KGI: Guest Review Score (Overall)
KPI: 1. Inspection score (overall)
2. Manager Knowledge Score
3. Average Staff Evaluation Score
DUTIES & RESPONSIBILITIES:
1) "WOW" Front Office Operation
- Ensuring all daily checklists are completed
- Support Super RM to verify check list/create&add some when necessary
- Monitor the checklist completion throughout the shift
- Report the completed checklist to the concerned department
2) "WOW" Guest Relation
- All reviews must be responsed
- All issues are addressed in response following the standard of review responsed
- All complaints must be investigated and discussed about the solution with Super RM (or on behalf of Super RM)
- Ensuring all reviews are addressed and make an initiative from them
3) Conduct "Perfect Operation" (Operator)
- Conducting kitchen operation properly based on SOP together with the team
- Conducting accounting and admin operation properly based on SOP together with RM and the team
- Supervising kitchen, accounting and amin operation with help from RM
4) "WOW" Cleanliness
- Keeping cleanliness of the property
- Cleaning areas including lobby, F&B space, kitchen and office
- Sorting equipment to be in order for tidiness of the property
5) A Supporter in the Property
- Be a supporter to the team on behalf of Super RM
- Able to be assigned to all Super RM tasks in absent of Super RM
- Keep communication with PRM closed during the absent of Super RM
- Able to make a decision on behalf of Super RM with PRM support in some cases
6. Role Model to staffs
- Be a role model to the staff and the shadow of Super RM
- Always show professionalism toward guests and staffs
- Encourage and create supportive atmosphere in the team
Job Types: Full-time, Permanent
Pay: Php30,000.00 - Php31,000.00 per month
Benefits:
- Flextime
Work Location: In person