Martin Management Group is seeking for Business Development Receptionist to join our team!
Responsibilities:
- Deliver inquiries/messages intended for other sales personnel and departments promptly.
- Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
- Answers incoming calls promptly and professionally.
- Answer incoming calls in a friendly manner utilizing multi-line phone operator system.
- Identify customer needs, clarify information, direct to the appropriate department.
- Identify and escalate customer service issues to supervisors.
- Follow scripts and procedures to ensure the highest level of customer service.
Requirements
- Amenable to work US Timezone
- Excellent verbal and written communication skills
- 1-2 years of customer service experience
- Must have their own work from home equipment and has a quiet environment.
- Enthusiastic and Positive Attitude
- Self-motivation
- Proficiency with computers
- Must be able to multi-task
- Must be a solution-oriented problem solver
- Customer Satisfaction focused
- Enthusiastic and positive attitude
- Speed and efficiency
- Ability to type >50 words per minute at a minimum
- Must have a Windows laptop or desktop computer. Minimum system requirement: Intel® Core™ i5 Processor with at least 8GB RAM.
Martin Management Group is an Equal Opportunity Employer
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