WHY JOIN OUR TRANSEC TEAM?
- HMO with dependent, life insurance, & incentives
- Permanent hybrid work setup
- Supportive work culture with real work-life balance
- Fun & engaging company-sponsored events
---- PRIOR BPO EXPERIENCE IS REQUIRED ----
JOB OBJECTIVE
Ensure excellent customer experience by handling support via chat, email, and back-office operations.
ESSENTIAL JOB FUNCTIONS
- Provide high-quality customer assistance by responding to inquiries and resolving concerns accurately and efficiently, mainly through chat and email.
- Execute back-office tasks with a keen eye for detail and efficiency to fulfill customer requests and ensure satisfaction.
- Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
SKILLS & QUALIFICATIONS
- Bachelor’s degree in any field.
- Must have at least 1 year of customer service experience in the BPO industry, handling an international account.
- Work background in using chat and/or email communication is highly preferred.
- Prior experience in a technical account is a huge plus.
- Knowledge in HTML, CSS, Adobe Photoshop, and/or Canva is a huge plus.
- Must have excellent writing skills in English; good speaking skills in English.
- Tech savvy with strong interest in learning new technology applications.
- High attention to detail.
- Willing to work on night shift.
Job Types: Full-time, Permanent
Benefits:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
Experience:
- international BPO: 1 year (Preferred)