Key Responsibilities:
Client and Service Coordination:
- Handle client inquiries from the Facebook channel and address concerns in a professional manner.
- Prepare proposals and quotations for B2C clients (including EZY and Housemaid services).
- Arrange bookings for Housemaid services and ensure smooth scheduling of cleaning services.
- Prepare the daily car route for the next day’s cleaning service and update the daily cleaner’s schedule as needed.
- Prepare job orders for the next day's services and coordinate with the team to ensure timely execution.
- Conduct ocular visits or site checks as needed to ensure service quality and client satisfaction.
· Administration and Reporting:
- Post payments according to the cleaner's payment report and update B2C receivables accordingly.
- Maintain a database for existing and new B2C clients (EZY and Housemaid).
- Inventory and track housekeeping items to ensure adequate supply levels.
- Issue equipment and uniforms for newly joined housekeeping personnel.
- Ensure the confidentiality and security of company files, records, and filing systems.
- Coordinate and schedule meetings, distribute memos, and ensure timely communication of company news and information.
Housekeeping and Training:
- Conduct housekeeping training sessions as scheduled to maintain high service standards.
- Interview and provide contract orientation for new cleaners and housemaids.
- Oversee the cleanliness, housekeeping, and sanitation of the office and client locations.
Client Relations and Support:
- Handle client complaints professionally and escalate them when necessary.
- Collaborate with the marketing team for any related concerns and support in promotional activities.
Miscellaneous Duties:
- Operate office equipment such as printers, fax machines, and copiers as needed.
- Ensure office and cleaning supplies are maintained and coordinate with the head office to ensure adequate stock levels.
- Perform other tasks as assigned by management.
Qualifications:
- Bachelor’s degree in Business Administration or related field preferred.
- Experience in client coordination, administrative support, and operations.
- Strong communication and interpersonal skills for handling client concerns and staff coordination.
- Proficient in MS Office and comfortable with digital tools (e.g. Facebook, CRM systems).
- Organized, detail-oriented, and able to manage multiple tasks efficiently.
- Experience in inventory management, reporting, and basic financial tasks is an advantage.
- Ability to conduct training, interviews, and onboarding for new housekeeping staff.
- Strong problem-solving skills with the ability to handle client complaints professionally.
Job Type: Full-time
Benefits:
- Company Christmas gift
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Work Location: In person