JOB QUALIFICATIONS:
- Open to undergraduates or bachelor's degree holders.
- At least 1 Year(s) of working experience in the related field.
- Fresh Graduate Are Encouraged to Apply
- Must have average communication and negotiation skills
- Willing to be assigned in Ortigas Center, Pasig City
JOB RESPONSIBILITIES:
INBOUND
- Make strategies in order to promote and offer products or services to patients, clients and customers through internal sales and marketing strategies (e.g. corporate presentation, up-selling, among others.)
- Handle customer complaints received from social media and Shinagawa booking in a professional manner and ensure to endorse to concerned party accordingly
- Analyze outputs of day-to-day inbound operations to provide marketing and sales teams with insights that may contribute to objectives
- Answering queries, concerns, and complaints
- Submit management report on concerns encountered and escalated,and follow-through to resolution
- Manage appointment of patients for consultation, surgeries and other procedures to be done with the patient.
- Maintain contact and build lasting relationships with patients to ensure that they are getting the type and quality of care they need
- To provide explanation, guidance and advice to patients regarding their treatment and other complex medical information.
- Ensure that qualified patients are converted into sales
- Other tasks that Management may assign from time to time relevant to job positions.
OUTBOUND
- Make outbound calls to prospect leads to be provided by the inbound agents gathered from all the online platforms.
- An average of 20-30 daily calls should be achieved. The averagerage time spent per client should be 10 to 15 minutes and at least 70 percent conversion to appointments.
- Should offer the services to the customer and must set for an appointment as much as possible.
- Must be able to listen to objections and handle them effectively to convert into an appointment.
- Do a survey to check the satisfaction level of the old patients.
- Generate more leads by acquiring referrals from the old patients out called.
- Others tasks that Management may assign from time to time relevant to job positions.
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php19,000.00 - Php22,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Discounted lunch
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends
Supplemental Pay:
- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus