Candidate Consultant (NZ market)

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!
Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

Purpose of the Job:

• To establish and build candidate relationships, through networking via phone, and digital channels.
• Network to identify new business opportunities through utilising our strong network and market experience.
• Have an active candidate facing role, and responsible for candidate talent pools.
• High quality and accurate candidate and market data and information is entered into systems.
• Achieving KPI’s set.

Key Functions:

• Candidate Management
• Build and maintain authentic client relationships through listening and then positioning the relevant opportunities and services we provide, whilst providing market intelligence and carer advise.
• Ensure the post-placement support and management of recruitment services including that the candidate is satisfied with the outcome.
• Collaborate with our internal candidate consultant team to ensure the delivery of capability and talent across your clients.
• Proactively talent pool and market opportunities via the appropriate channels including social media and job boards.
• Manage your agreed pools of talent to ensure that ability to provide a prompt turn around.
• Ensure all notes from meetings, and information relating to the candidates and specific engagements are stored in the CRM.
• Pass on relevant market intelligence and lead to consultants and the leadership team.
• Delivery Management
• Support Consultants with the evaluation and shortlisting of candidates by completing the required screening, interviewing, testing and reference checking.
• Ensure the timely communication and expectations are set with candidates before, during, and post the recruitment process.
• Collaborate and support your consultant team in the candidate management, talent pooling, and delivery management.
• Compliance and Continuous Improvement
• Ensure all candidate compliance is completed and registration of candidates are completed and kept up to date.
• Ensure all candidate information and data is correctly filled out and put on our CRM.
• Maintain and contributing to a clean, safe, and healthy workplace and adhering to wider company Health & Safety obligations
• Maintaining adherence to all company policies

Key Performance Indicators:

• Consistently making 3 placements a month
• 8 Unique Client Interviews per month
• 15 Candidates Interviews per week
• Ensure all clients, candidates, and systems have accurate data and information stored on them.

Experience Required:

• Strong verbal communication skills
• Previous experience in either phone or face to face based sales or support
• Proven administration skills in a fast paced environment
• Background in the recruitment industry preferred
• Growth mind set

Behavior and Competencies Required:

• Growth Mindset
• A positive, can-do attitude where skills and expertise can be developed
• Believes that effort is the path to mastery.
• Believes mistakes are an essential part of learning, taking failures as a temporary setback
• Embraces challenges
• Welcomes feedback from others and demonstrate a desire to learn.
• Believes feedback is a guide to further improvement.
• Supports and celebrates the success of others and uses this as a source of inspiration and information.
• Relationship Management
• Demonstrates the ability to build and maintain authentic relationships with colleagues and customers
• Professional, customer centric and committed to providing a high quality of service
• Has attention to detail and ensures all information is transparent with internal stakeholders and updated within the required systems
• Listens effectively and delivers to these expectations, keeping stakeholders informed throughout
• Uses a range of communication techniques to articulate effectively in a consultative manner.
• Demonstrates the ability to be highly responsive and communicative.
• One Team One Dream
• Demonstrate teamwork through shared problem solving, use of effective communication and consultative decision making
• Ensures clear instructions or expectations are provided before commencing activity
• Work co-operatively with other team members
• Quickly build productive working relationships with colleagues based on respect, good rapport and listening
• Demonstrates the willingness to go the extra mile to assist and support others – look for opportunities to help and support colleagues
• Communicate directly and honestly and respectfully while avoiding being negative, complaining or gossiping
• Demonstrates the ability to not be above any tasks needed to support the business.
• Service Delivery
• Demonstrates the ability to being highly responsive in their communication
• Shows dedication to delivering a high-quality service
• Ability to provide well-structured and clearly articulated communication both written and verbally
• Demonstrate the ability to be highly organised from a workload and time management perspective and can handle multiple priorities and commitments at any given time
• Addresses issues and offers solutions to resolve problems in a timely manner
• Ability and willingness to work through ambiguity
• Actively seeks feedback on the delivery of services performance
• Focus on relationships and roles that will deliver success to yourself and the business

Live Our Values:

• Respect: We are respectful of our candidates, clients, and each other, with honesty and integrity at our core. We respect each other as individuals, promoting diversity and inclusion, and listening respectfully to individual needs.
• Examples include:
• If I make a mistake, I take responsibility. I take ownership of mistakes and show my commitment to my colleagues and the business.
• Sometimes the team needs additional help to get the job done. I offer to pitch in and share the load. One Team One Dream.
• I share my expertise respectfully and am open to growth and learning. I help contribute to a collaborative workplace where everyone shares their ideas and offers solutions.
• Responsiveness: We are responsive, using open, authentic, and collaborative communication to deliver innovative and market-leading solutions.
• Examples include:
• I always respond to stakeholders in a timely manner, even if I have no update.
• I always provide clear communication around deadlines and expectations.
• If in a consultant role, I provide my customers clear expectations and timeframes for the delivery of our services.
• Results: We deliver results, working together to provide our candidates and clients with the best outcome.
• Examples include:
• I present candidates to clients with accuracy and professionalism
• Candidates will have completed full probity process, so the business is not at risk
• Strive to achieve your own personal targets

Work Setup:
Work from home

Work Schedule:
Day shift

Core Perks and Benefits:
HMO on your first day + Free coverage for 2 dependents on your 2nd year
Government-mandated benefits
20 Annual Leave Credits
13th-month pay
Birthday Leave
Bereavement Leave

Additional benefits/perks to all employees
Onboarding training
Monthly employee engagement
Birthday Gift
Weekly treats
Christmas Hamper
Anniversary Gift
Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:

https://rb.gy/u35c6

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:
https://thebackroomop.com/

And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP
And here's the link to our Glassdoor page, where you can see what our team members have to say about us:
https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

Get the word out!

By submitting your application, you grant us permission to retain all your application data, including Personally Identifiable Information (PII), for recruitment purposes. We will retain this information for as long as there is a legitimate business purpose or a legal requirement to do so.