Company Description
IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Philippines is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
IKEA Philippines creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Philippines Inc. owns and operates the country’s first and the largest IKEA in the world – IKEA Pasay City – which offers an omnichannel shopping experience. To learn more, visit IKEA.ph
Job Description
About the Job
To enable an easy buying experience for all customers throughout the complete payment process. This includes in particular:
- ensuring our check-out service is fast and efficient for our customers, and cost-effective for the IKEA store;
- ensuring payments are handled in a reliable, efficient, accurate, and friendly way.
Your assignment
- You follow cash handling procedures to ensure the security of money handling;
- You ensure check-out is effectively equipped at all times throughout the day and you are ready and available to help customers when needed;
- You have knowledge, confidence, and desire to make customer payment easy;
- You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
- You optimize the relationship with customers when they pay for products, in order to drive increased customer satisfaction, creating the desire for them to return and shop with us over time;
- You work together with other functions to improve the shopping experience of customers in order to generate more sales.
Qualifications
Your Profile
- You have experience working in a customer service role and a fast-paced retail environment;
- You are keen to details by being persistent, structures, and accurate;
- You have strong interpersonal and communication skills that enable you to build rapport with customers;
- You are a strong team player who values togetherness, is committed to your role, and possess a strong customer serviced focus mindset;
- You can remain calm and controlled and able to provide solutions when faced with customers in stressful situations;
- You must be computer literate;
- You must work with a high level of integrity.
Additional Information
This role requires flexibility in work hours, work schedule is approximately 25 hours per week on the average, depending on store operational requirements. Working on public holidays and weekends.
We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions.
This role requires flexibility in work hours, depending on store operational requirements.
Work Location is at IKEA Pasay City, Metro Manila, Philippines.
TACK!