- Assist with new claims by supporting assessment scheduling, coordinating site visits, and managing follow-ups post-assessment.
- Coordinate trades for repairs, ensuring jobs are scheduled, tracked, invoiced, and closed out efficiently.
- Support “Make Safe” emergency repair allocations – ensuring trades are on-site within 4 hours of allocation.
- Manage documentation, ensuring critical path updates are accurately maintained and job files are complete.
- Liaise with trades, assessors, and internal teams to confirm availability, repair timelines, and next steps.
- Proactively manage delays, cancellations, or scope changes by rescheduling and escalating where necessary.
- Assist with increasing claims volume by identifying process efficiencies and reducing administrative delays.
- Provide reporting and note-taking support for the core operations team, including job updates, contractor actions, and outstanding items.
- Maintain clear internal records to ensure full visibility on job progression, repair milestones, and trades deployment.
- Monitor KPIs and SLAs to ensure compliance with service delivery timeframes and escalate where required.
- Support invoice verification, contractor follow-up, and document collection to ensure job closure accuracy.
- Help identify and implement operational improvements for better team efficiency and job turnaround time.
- Other role-specific duties as they arise.
Requirements
- Bachelor’s degree in Business, Construction Management, Operations, or a related field.
- Minimum 3 years of experience in administration, scheduling, repairs coordination, or insurance support roles.
- Experience working with trades, assessors, or claims personnel in a fast-paced environment is highly regarded
- Excellent organizational and time management skills, with a strong attention to detail.
- Ability to work independently and within a collaborative, fast-paced team environment.
- Strong written communication skills for internal reporting and documentation.
- Confident in dealing with multiple stakeholders including trades, clients, and third-party providers.
- Experience with job management or scheduling systems (e.g., Simpro, ServiceM8, or similar) preferred.
- Understanding of the property repairs or insurance repair industry advantageous.
- Proficiency in Microsoft Office tools (Excel, Outlook, Word) and general digital literacy.
- A proactive mindset and commitment to helping the team scale efficiently and deliver high-quality outcomes.
Benefits
As a Twoconnect employee, you get to enjoy the following:
- Work from Home
- Work-life balance
- Dayshift: 7AM to 4PM PHT (adjustments will be made for daylight saving time)
- HMO benefits
- Government-mandated benefits
- Training and Development programmes
- Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
- Experience working with leading organisations
- Fun, supportive, and inclusive culture
- Dedicated Team Managers that look after your development