As a Collections Specialist at Ausphin, you’ll play a crucial role in supporting the recruitment and training lifecycle by managing billing and collection of service fees from international candidates. Your responsibility will ensure timely, respectful, and professional communication with candidates regarding their financial obligations—while upholding Ausphin’s values of integrity, transparency, and support.
Key Responsibilities
- Manage the full cycle of candidate billing, including generating invoices, payment reminders, and reconciliations for recruitment and service fees.
- Follow up with candidates regarding outstanding payments through email, phone calls, or other communication platforms.
- Provide clear, courteous explanations of payment terms, service agreements, and fee breakdowns.
- Negotiate and arrange payment plans with candidates where appropriate, ensuring alignment with company policies.
- Maintain accurate and up-to-date records of all communication, payments, and outstanding balances using financial systems - Xero.
- Collaborate with the different department and teams to resolve disputes or escalations professionally.
- Prepare regular reports on collection status, outstanding bill, and performance metrics for internal stakeholders.
- Ensure compliance with relevant privacy, data security, and financial regulations related to client billing.
Key Requirements
- Proven experience (2+ years) in billing, collections and accounts receivable.
- Strong communication and negotiation skills with the ability to handle sensitive financial discussions professionally and empathetically.
- Familiarity with invoicing tools and financial software (e.g. Xero, QuickBooks, MYOB).
- High level of accuracy, organisation, and attention to detail in data entry and record-keeping.
- Ability to work independently and manage multiple priorities in a fast-paced, multicultural environment.
Job Type: Full-time
Pay: Php20,000.00 - Php25,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
Application Question(s):
- Do you have experience in billing and collection?
Work Location: In person