Contact Care Workstream Specialist (Temporary)

Japan Tobacco International
Taguig
1 week ago

 

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

 

To make a difference with us, all you need to do is bring your human best.

 

What will your story be? Apply now!  

Learn more: jti.com

 

 

Reporting To: Contact Care Oversight Manager

Duty Post: Taguig City

Contract Duration: 3 months

 

Contact Care Workstream Specialist

 

The Contact Care Workstream Specialist is responsible for managing Contact Care operations across assigned workstreams within digital operations to ensure exceptional customer and consumer experiences by achieving key KPIs such as SLA, CSAT, QA Scores, and Agent Attrition Rate. The role involves close coordination with the Contact Care vendor to support training, process improvement, QA, agent engagement, and stakeholder collaboration. It also leads the Voice of the Consumer (VOC) reporting to provide actionable insights for continuous improvement and requires strong cross-functional partnerships with internal teams such as Marketing, Legal, Finance, and IT.

What you will do:

Requirements:

 

 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

 

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

 

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

 

  

Apply
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