Qualifications
- Bachelor’s degree or higher; major in English or related field is preferred.
- At least 3 years of experience managing customer service teams in the Philippines.
- Proficient in English, with a strong understanding of Western (U.S./Europe) customer service practices and excellent cross-cultural communication skills.
- Proven experience in building and managing a customer service team from the ground up (strongly preferred).
- Familiarity with Philippine labor laws, recruitment channels, and industry salary benchmarks.
- Hands-on experience in process improvement and service quality enhancement; skilled in using customer service software and operational tools.
- Experience managing customer service teams for smart hardware or consumer electronics products.
- Previous work supporting Western (U.S./European) markets, with a good understanding of their customer communication styles and preferences.
- Well-connected in the Philippines with strong HR and third-party vendor networks.
Job Type: Full-time
Pay: Php30,000.00 - Php35,000.00 per month
Schedule:
- 8 hour shift
Work Location: In person
Expected Start Date: 08/15/2025