Upbound HR Inch. is looking for enthusiastic and motivated individuals to join our team as Virtual Customer Service Representatives. This is an exciting opportunity for anyone looking to develop their customer service skills. No prior experience is required, as we provide full training, tips, and guidance to help you succeed!
Key Responsibilities:
Assist customers via phone, email, or chat, providing prompt and professional responses to inquiries.
Resolve customer issues and concerns with empathy and patience, ensuring a positive experience.
Offer solutions and process orders, returns, or other service-related tasks based on customer needs.
Maintain accurate customer records and follow up to ensure satisfaction.
Work within a virtual team environment, collaborating with colleagues to meet service goals.
Learn and apply product and service knowledge through the training and resources provided.
What We Offer:
No Final Interview Process: A streamlined hiring process with no stressful final interview!
Training Provided: Comprehensive training, along with tips and guidance to help you excel in the role.
Open to All: We welcome candidates from all backgrounds, whether you have previous experience or are new to customer service.
Career Growth: Opportunities for career development and advancement within the company.
Requirements:
A positive attitude and willingness to learn.
Strong communication skills, both written and verbal.
Basic computer skills and access to a reliable internet connection.
Must be at least 18 years old.
How to Apply: Interested candidates can apply directly through our website or contact our hiring team for more information. We look forward to helping you get started on your new career path!
Job Types: Full-time, Fresh graduate
Pay: Php21,000.00 - Php30,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Application Question(s):
- What is your Full name, mobile number, email address and location?
- How long is your BPO experience? (If none just put N/A)
- Are you a former employee of Concentrix or Convergys?
- Are you employed? (If rendering until when?)
- Are you amenable to work in Clark Pampanga site?
- Do you have Laptop or Desktop to use for 1 day virtual process?
Work Location: In person