We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
Job Type: Full-time
Pay: Php21,000.00 - Php28,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Fixed shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
Work Location: In person