Education
- Bachelor’s degree in Business, Marketing, Communications, Psychology, Information Technology, or related field
- Master’s degree is a plus but not required Certifications
- CX-related certifications (e.g., CCXP, Design Thinking, Service Design) or Business Analysis Professional preferred but not required
- Training in journey mapping, customer research, or governance tools is an advantage
Experience
- 3–5 years in customer experience, service strategy, transformation, or related roles
- Demonstrated leadership in cross-functional CX initiatives or journey-level improvements—even without formal managerial title
- Experience in customer-facing industries (e.g., utilities, telco, banking, or retail) preferred but not required Skills & Attributes
- Strategic, structured thinker with strong business acumen
- Excellent communication and facilitation skills across levels
- Familiarity with CX metrics (NPS, CSAT, CES) and performance dashboards
- AI-aware and capable of leading teams in applying AI-enabled tools in CX governance and insight use
- Agile and adaptive in complex, cross-functional environments
Job Types: Full-time, Permanent
Pay: Up to Php180,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
Work Location: In person