Customer Relations Officer

• Greet clients warmly and ensure a high standard of customer service from check-in to check-out.
• Manage appointment bookings, confirmations, and rescheduling via phone, email, or clinic systems.
• Educate clients about available aesthetic services, skincare treatments, and promotional packages.
• Address client inquiries and concerns with professionalism and escalate unresolved issues to the appropriate team members.
• Maintain a clean, welcoming, and organized front desk/reception area.
• Keep accurate and updated client records in the clinic's CRM system.
• Follow up with clients after treatments to gather feedback and encourage repeat visits.
• Coordinate with aesthetic staff and medical professionals to ensure smooth client flow and satisfaction.
• Support marketing campaigns by informing clients about ongoing promotions and events.
• Assist with billing, payment processing, and issuing invoices or receipts as needed.

Job Type: Full-time

Pay: Php14,000.00 - Php16,000.00 per month

Benefits:

• Employee discount
• Paid training
• Promotion to permanent employee

Experience:

• Customer Relations Officer: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person