Key Responsibilities:
- Customer Engagement: Directly interacting with customers via phone, email, or other channels to understand their needs and concerns.
- Problem Solving: Identifying and resolving issues that may lead to customer churn.
- Data Analysis: Analyzing customer behavior, feedback, and churn patterns to identify areas for improvement.
- Strategy Development: Developing and implementing retention strategies to improve customer satisfaction and loyalty.
- Communication: Clearly communicating with customers, internal teams, and stakeholders
Qualifications:
- Excellent communication and interpersonal skills: Strong ability to connect with customers and build rapport.
- Problem-solving skills: Ability to identify and resolve customer issues effectively.
- Data analysis skills: Understanding of customer behavior and data analysis tools.
- Customer service experience: Previous experience in customer service or call center roles.
- Adaptability and resilience: Ability to handle various customer situations and remain calm under pressure.
- Understanding of customer retention strategies: Familiarity with best practices and techniques for retaining customers.
- Technical skills: Proficiency in CRM and other relevant software.
Job Type: Full-time
Pay: Up to Php42,000.00 per month
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Fort Bonifacio 1201 P00: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Current and Expected Salary:
- Notice Period:
Work Location: In person