The Customer Service Representative will be responsible for addressing client inquiries and concerns through various channels (email, chat, voice, social media). The successful candidate will be required to develop a comprehensive understanding of our customer service policies along with technical information about our products. Initially, the CSR role will be on regular day shift but may eventually do shifting schedule.
Qualifications:
- Candidate must possess at least a Bachelor’s Degree on any related field
- At least three (3) years working experience in a customer service role
- Excellent communication skills (oral and written)
- Computer literate (knowledgeable with MS Office applications, Google applications, email management, client systems)
- Experience working with CRMs such as Salesforce or Zendesk preferred but not required
- Ability to work well in a team environment
- Strong sense of professionalism
- Top performer is a plus
- Impeccable attendance track record in former companies
- Available ASAP
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Job Types: Full-time, Permanent
Benefits:
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Muntinlupa City: Reliably commute or planning to relocate before starting work (Required)