Monitor Meta-Page:
● Continuously monitor the meta-page for client concerns related to
reservations, Visa, Sales, or Finance.
● Always acknowledge client messages and ensure proper endorsement to
the respective department.
● Request proper endorsement documentation when necessary.
Endorsements:
● Endorse client messages to the relevant department once acknowledged.
● Ensure the department responds to the client's concern in a timely manner.
● Coordinates with different departments who endorse client concerns with
you, acknowledging their concerns, and identifying the appropriate
department to address their needs.
Follow-ups:
● Regularly follow up with departments to ensure they have replied to clients
or resolved their cases.
● Maintain a recap of the status of client cases and update relevant parties as
Necessary.
Calls/Texts:
● Check and answer calls and texts promptly from the three (3) customer
service phones
● Address and acknowledge client concerns during phone calls, providing
assistance or directing them to the appropriate department.
● Provide a written summary of client concern and/or if applicable, the
resolutions you have made for proper documentation.
Refund-related Calls:
● Note that refund-related calls have been handled by the CS Head and the
CS officer.
● If required, explain the process of undertaking, quit-claim forms, and release
process to clients during calls
● Schedule a proper meeting for endorsing the explanation of these forms and
applicable processes.
● Provide a written summary of the client's case proceeding and constantly
coordinate with the CS head for updates.
Job Type: Full-time
Pay: Php18,000.00 - Php20,000.00 per month
Benefits:
- Paid training
Schedule:
- 8 hour shift
- Day shift
Language:
- English (Preferred)
Work Location: Remote