Do you have a knack for helping people and solving problems? We want you on our team if you can:
- Answer customer calls, promptly address inquiries, and handle missed calls.
- Respond to online chats in a timely manner and answer customer questions.
- Complete a set number of email responses.
- Collect and relay customer feedback/complaints to help improve products and processes.
- Learn product knowledge and complete other tasks assigned by the supervisor.
Qualifications:
- Associate degree or higher
- Fluent in English
- 6+ months of customer service experience
- CSR (E-commerce) - Amazon experience is a plus
- Strong communication skills and dependable work ethic
- Must be able to work US Time Zone (PST)
- Willing to work onsite in Angono, Rizal
Job Type: Full-time
Pay: Php18,000.00 - Php20,000.00 per month
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have at least 6 months of customer service experience?
- Are you comfortable working onsite in Angono, Rizal?
- Can you work the schedule: Tuesday to Saturday, 12:00 AM – 9:00 AM (Philippine Time)?
- Have you handled calls, chats, and email support before?
- Are you comfortable receiving customer complaints and helping resolve them?
- Are you willing to undergo training and take on tasks assigned by your supervisor?
Language:
- English (Preferred)
Work Location: In person