Qualifications:
- 1-2 years in BPO Travel
- Good to Excellent Communication Skills
- Can report onsite in Binmaley, Pangasinan
- Willing to start ASAP
Responsibilities:
- Manage Customer Communications: Handle inbound and outbound calls with customers, hotels, and suppliers as needed, addressing inquiries and resolving issues effectively.
- Ticket Management: Manage basic Zendesk tickets, addressing customer inquiries and concerns.
- Reservation Support: Process and respond to basic customer reservation inquiries, ensuring accuracy and efficiency.
- Task Completion: Complete all tasks assigned by the supervisor, demonstrating initiative and a willingness to assist.
- Performance Metrics: Meet or exceed all Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and other performance metrics established for the role.
- Issue Escalation: Identify and assess customer concerns, escalating issues to the appropriate department to ensure customer satisfaction.
- Relationship Building: Cultivate strong, positive relationships with customers by maintaining open and interactive communication.
- Complaint Resolution: Handle customer complaints professionally and effectively, providing appropriate solutions and alternatives within established timeframes. Follow up to ensure complete resolution.
- Record Keeping: Maintain accurate and organized records of customer interactions, accounts, and relevant documentation.
- Policy Adherence: Adhere to all company communication procedures, guidelines, and policies.
- Proactive Engagement: Demonstrate a proactive approach to customer engagement, going the extra mile to provide exceptional service.
- Adaptability: Exhibit flexibility and adaptability in handling various tasks and assignments as needed.
Job Type: Full-time
Benefits:
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Shift system
Language:
- English (Preferred)
Work Location: In person