Position Title: Customer Service / Travel Specialist
Location: IT Park, Lahug Cebu City
Employment Type: Full-Time
About the role:
Join our team as a Transfer Booking Coordinator & Customer Service Specialist, where you’ll play a crucial role in delivering seamless transportation services to international clients. You’ll manage booking requests, coordinate service partners, and ensure top-quality customer experiences.
Key Responsibilities
- Process incoming transfer booking requests from email and online platforms
- Coordinate with partners such as Talixo, Transferz, hotels, and tourism agencies
- Handle both pre-scheduled (70%) and last-minute (30%) bookings
- Enter booking details into our CD scheduling system
- Manage special requests (e.g. child seats, wheelchair access, extra stops)
- Confirm bookings with customers and drivers
- Manage modifications and updates effectively
- Respond to customer inquiries within a 2–4 hour timeframe
- Provide professional support via email and mobile communication
- Resolve complaints/incidents within a 2-hour resolution guarantee
- Handle cancellations, no-shows, delay notifications, and rebooking
- Coordinate with drivers for real‑time service updates
- Monitor flight schedules and adjust transfer logistics as needed
- Maintain accurate records of bookings and customer interactions
- Support night transfers
Qualifications:
- Language Skills: Fluent in English (required)
- Technical Skills: Proficient in email and booking platforms; able to learn new software systems; experience with scheduling or dispatch systems is a plus
- Experience: 2 to 3 years of experience as a travel Specialist
- Communication: Professional email etiquette, clear spoken and written skills, customer-care mindset
Essential Attribute:
- Vast attention to detail as accuracy matters
- Effective multitasker who thrives in a fast-paced environment
- able to anticipate issues and act quickly
- Excellent time management and prioritization skills
- Passionate about delivering exceptional customer service
- Adaptable, proactive, and dependable
Job Type: Full-time
Pay: Php30,000.00 - Php35,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Experience:
- CSR travel: 2 years (Preferred)
Language:
- English (Preferred)
Location:
- Cebu City 6000 P07 (Preferred)
Work Location: In person