Sarisuki is looking for a Customer Support Professional - Muntinlupa to provide sales support services to customers in all our channels. The CS Professional is expected to be a bridge between Warehouse Operations and the CS team.
Responsibilities:

• Manage and respond to customers’ concerns and inquiries 
• Provide quality customer support (24/7) through live chat, voice, and digital channels for our customers 
• Build and maintain good relationships and community building efforts with customers
• Work closely with Operations team to verify inquiries such as quality of products or delivery concerns
• Ensure that metrics and standards are followed
• Answer queries of our customers via email, chat, outbound, virtual call, or face-to-face 
• Maintain a positive, empathetic, and professional attitude toward customers at all times

Nice-to-haves:

• Willing to report daily in Tunasan, Muntinlupa (48 hours per week)
• At least 1 year relevant working experience in Customer Service
• Familiarity in using social media and GSuite products; Freshdesk is a plus
• Excellent verbal/written communication skills in both English and Filipino 
• Flexible and capable of switching from multiple different tasks depending on the need
• Can thrive under minimal supervision 
• Amenable to work in a shifting schedule (including weekends and holidays)
• Ability to multitask, prioritize, and manage time effectively