Customer Support Specialist, Manila (Japan Support)

🌿 About Eucalyptus (or ‘Euc’)

We’re making good health last life a lifetime

More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.

Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper.

Since launching, we’ve grown fast to support millions of patients. In 2024 alone…

• Globally, grew revenue by >120% YoY, while reducing cash burned by 90% YoY and grew our valuation to >$500M USD, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe and AirBnb
• Grew to over 100,000 monthly active patients globally across our weight management program
• Grew from 5,000 to ~40,000 patients in the UK alone, and received selective NICE endorsement to provide service to the NHS
• Tailored our offering to over 5,000 patients in Germany and Japan, with a goal to extend our patient base to over 30,000 patients across both markets in 2025

… and we’re just getting started! Read more about our mission to change healthcare here.

What’s next?

Since reaching over 60,000 patients globally through our weight management program, our goal in 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let’s talk.

🌿 About the role (What you'll be doing):

• Support our clinics’ patients through a range of conditions, via email and phone
• Support Japan markets (Only one hour ahead to Manila time)
• Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
• Identify opportunities to improve our products, processes or service

🌿 About you (Who you are):

This role goes beyond typical customer support - we’re looking for someone ready to make a real impact.

• You are an exceptional communicator your written and verbal skills are clear, thoughtful, and adaptable to a range of tones and customer contexts.
• You have a strong customer-first mindset you love supporting customers through tricky or sensitive situations and are energised by resolving issues with care and efficiency.
• You proactively anticipate needs - you’re two steps ahead, solving problems before they surface and keeping both customers and teammates informed.
• You thrive in fast-paced, collaborative environments - you’re a natural team player who takes initiative, takes ownership of outcomes, and contributes to a positive and high-performing culture.
• You bring 3+ years of experience in customer support or similar customer-facing roles (e.g. hospitality, email/chat support, call centre, retail).
• You’re highly adaptable and curious - you enjoy learning new systems, industries, and workflows, and approach change with enthusiasm.
• You’re comfortable navigating digital tools - you're confident with computers and ideally have experience using customer service platforms (familiarity with MacOS and Google Suite is a plus).
• You have a genuine interest in healthcare and wellness, and ideally some experience in healthcare or allied services.
• You’re open to working rotating shifts, mostly starting at 8:00 AM, with occasional early shifts at 7:00 AM, evening shifts until 7:00 PM, and occasional half-day Sunday shifts.
• Language proficiency in Japanese is a plus.
• Experience in a startup or healthcare company is a plus.
• Experience in quality assurance or process improvement is a bonus.
• Experience managing a team and people for over 1.5 years may be considered for a senior level role.

🌿 Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll **spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way
• We also offer a range of benefits including a MacBook for Work, an awesome space in Makati to work with your peers, generous vacation and sick leave policies, health insurance, transportation allowance and 13th month pay in addition to all the regular statutory benefits (SSS, PhilHealth, and HDMF). Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.