Do you thrive at the intersection of data, leadership, and client success? Can you lead multiple teams delivering templated, custom, and migration-focused analytics that scale across hundreds of clients?
MSPbots is looking for a Data Analytics Manager to lead our cross-functional analytics organization. This is your opportunity to transform how Managed Service Providers (MSPs) consume, customize, and derive value from business intelligence.
Work Setup: Hybrid | 1–2 days onsite, 10th floor, IBP Tower, Jade Dr, Ortigas Center, Pasig, 1605 Metro Manila
Schedule: Monday–Friday from 9 PM–6 AM PHT (8 AM–5 PM CDT) | Fixed Rest Days: Sat–Sun
What You’ll Be Leading
As the Data Analytics Manager, you’ll oversee three key teams and drive standardization, strategy, and excellence in delivery:
1. Assets Team
- Builds reusable widgets, dashboards, and bots for MSP clients
- Maintains a growing library of standardized, high-impact templates
2. Professional Services Team
- Delivers custom analytics work for unique client needs
- Manages premium client requests, ensuring performance and accuracy
3. Migration Team
- Transitions clients from legacy BI tools to MSPbots
- Ensures data integrity, fidelity, and seamless dashboard replication
Your Core Responsibilities
Team Leadership & Delivery Oversight
- Mentor and guide analytics team leads and contributors
- Own project prioritization, capacity planning, and QA across teams
- Ensure all deliverables meet product standards and client expectations
Process, Standards, and Quality
- Define design and data standards for dashboards, bots, and KPIs
- Implement SLAs, documentation best practices, and client intake workflows
- Oversee high-accuracy data replication during BI migrations
Client & Cross-Department Collaboration
- Work with Customer Success, Sales, and Engineering to set expectations
- Support escalations and premium services with strong quality controls
- Guide clients through self-service options and paid customization support
Strategy & Transformation
- Drive the unification of Assets and Pro Services into a scalable model
- Shape the future of templated assets as self-service tools
- Identify automation opportunities to increase efficiency and reduce turnaround time
Who You Are
- 5+ years of experience in data analytics or business intelligence
- 2+ years managing technical or delivery teams, ideally in a B2B or SaaS context
- Familiar with Power BI, Tableau, or custom dashboards
- Comfortable working with MSP ecosystems (ConnectWise, Datto, N-able, Kaseya)
- Experienced in managing analytics deliverables, team bandwidth, and quality
- Organized, strategic, and communicative—able to lead across teams and priorities
Bonus Points For
- Background in the MSP industry or working with MSP clients
- Working knowledge of SQL, dashboard design, or data modeling
- Experience with professional services pricing, scoping, or project billing
Why MSPbots?
- Be a foundational leader shaping how analytics is delivered and consumed
- Join a fast-paced, product-led environment with real impact on operations
- Competitive pay, healthcare support, life insurance benefits, paid US holidays, and growth or training opportunities
- Collaborative and always innovating
Ready to Lead Analytics That Matter?
Help transform the MSP industry with standardized, scalable, and smart analytics. Apply now at mspbots.ai!