About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.
As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.
Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.
We generate revenue through two primary streams:
- Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
- Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.
Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.
Our Values:
- Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
- Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
- Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
- Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
- Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.
Our Leadership Philosophy
Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.
To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.
Reservation Specialist are the front line of Guest Service Center and often the first impression of our brand. They assist guests from our partner lodging providers by helping them access and book activity experiences. They play a key role in shaping vacations that guests will remember for a lifetime.
Key Responsibilities:
● Represent and embody the company X Factors in all guest interactions.
● Provide outstanding support with professionalism, empathy, and efficiency.
● Handle guest calls to provide details to activities, book, edit, or cancel reservations.
● Educate guests about their personal booking page and complimentary activity offerings.
● Respond to email requests to fulfill or coordinate changes to reservations.
● Place outbound calls to guests and partners to confirm or modify bookings.
● Develop expertise in local destination activities and reservation processes.
● Meet performance standards in quality, accuracy, and guest satisfaction.
● Follow Guest Service Center policies and procedures.
Foundational Requirements:
● Excellent written and verbal English skills for phone, text, and email communication.
● 2+ years of experience in guest services, reservations, or a related field.
● Working knowledge of Google Chrome, Microsoft Outlook, Word, and Excel.
● Strong organizational and multitasking abilities.
● Ability to work independently in a remote work environment.
● Attention to detail and commitment to providing exceptional service.
● Ability to show empathy, exhibit patience, and have a customer-centric mindset
● Possess critical thinking and problem-solving skills.
● Ability to learn new software quickly and efficiently.
● Willingness to ask questions when unclear about a task or process.