Searching for your next challenge? We are looking for an Overnight Dispatcher who will facilitate same-day deliveries across the whole US including Dispatching Runs, Communicating with Cross-Functional Teams and Daily interaction with Driver Agents. This position reports to the Dispatch Operations Manager.
Responsibilities:
- Dispatch deliveries in assigned markets and create efficient routes given driver schedules, customer needs, and service level due times.
- Display mastery of the CXT dispatch system.
- Communicate directly with customers via phone and email in order to resolve issues quickly while maintaining a calm, professional tone both verbally and in writing
- Display mastery of Dialpad and Zendesk, our telephone and ticketing systems
- Provide direct, efficient communication and immediate feedback to drivers
- Achieve on-time delivery metrics of 90%+ for all markets assigned.
- Provide positive, ongoing feedback to General Managers, City Managers, and Supervisors regarding driver supply needs and the performance of specific drivers.
- Learn your market(s) ensuring full comprehensive knowledge of clients, drivers, and specific needs of the market.
- Be available to work assigned shifts with flexibility to work through shift changes as needed including weekends and holidays.
Requirements
- Strong communication & interpersonal skills
- Responsible and dependable
- Customer service skills, both written and verbal
- Demonstrated ability to adapt to master new software technologies and eager to learn and adapt to changing market conditions
- Demonstrated ability to run operationally efficient projects and teams
- True passion for logistics and the execution of rigorous business practices
- Google Office Suite knowledge
- Demonstrated ability to work in a remote environment
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- Day Shift
- 20 PTO credits annually
- Great Company Culture
- Career Growth and Learnings
- A laptop will be provided by the company
- ONSITE WORK
Job Type: Full-time
Application Question(s):
- Do you have any experience in CSR that handles logistics/transportation?
- Have you used Zendesk before?
Work Location: In person