Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
The Regional Driver Operations Center of Excellence is a dynamic team dedicated to managing and enhancing backend services for driver-partners across Southeast Asia. Our Regional COE - Training Team plays a pivotal role in empowering driver-partners by designing and delivering impactful training programs that elevate service quality and strengthen our reputation.
Get to know the Role
As a Training Lead, you will spearhead initiatives to create and deliver high-quality training programs that ensure driver-partners excel in their roles. Your leadership will directly contribute to improving driver performance, knowledge retention, and service excellence.
The Day-to-day Activities
- Design and Develop Training Modules: Lead the creation and enhancement of training materials tailored to new and existing driver-partners.
- Evaluate Training Effectiveness: Implement knowledge checks and assessments to measure the impact of training programs.
- Drive Continuous Improvement: Refine training quality parameters to align with desired outcomes and identify areas for improvement in design and methodology.
- Collaborate Across Teams: Work closely with departments like Marketing, Driver Operations, and Planning & Analysis to identify training needs and opportunities.
- Support Regional Teams: Assist country training leads in evaluating driver quality results and achieving performance targets.
- Vendor Management: Oversee third-party vendor performance and handle escalations within the training process.
- Set and Achieve Milestones: Establish, track, and report progress for all supported markets.
Qualifications
The Must-Have
- Core Values: You embody Heart, Hunger, Honour, and Humility.
- Experience: At least 5 years of experience in training or a related field.
- Language Skills: Fluency in English is essential; proficiency in other Southeast Asian languages is a plus.
- Technical Proficiency: Familiarity with tools like Canva, Adobe Creatives, and MCT, along with comfort in training for mobile applications and operations.
- Leadership and Problem-Solving: Strong management, interpersonal, and communication skills, coupled with a proactive and creative approach to leadership.
- Passion for Impact: A commitment to making a positive difference in emerging markets through social initiatives.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.