Job Summary:
We are hiring Customer Assistance Agent to serve as the first point of contact for customers, providing product and service information, resolving concerns with accuracy and efficiency, and ensuring overall customer satisfaction. This is a voice and non-voice, back-office role ideal for detail-oriented individuals with basic computer skills.
Responsibilities:
- Resolve customer complaints, issues, and concerns with a focus on customer satisfaction.
- Document customer interactions and maintain records of transactions.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Qualifications:
- Highschool graduates, College level or Fresh graduates (any course)
- Strong attention to detail
- Proficient in Excel or Google Sheets
- Experience in data entry is a plus
Working Conditions:
- Office-based
- 8-hour shifts, Monday to Friday
- Computer-based tasks in a quiet environment
- May involve flexible schedules or shifting
Perks You'll Enjoy:
- Competitive salary package
- Comprehensive HMO and health coverage
- Retirement and provident fund access
- Paid training programs
- Government-mandated benefits and 13th month pay
Urgent Hiring! entry-level, with or with no BPO experience accepted! Apply today and get hired immediately!
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17,000.00 - Php29,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Gym membership
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Rotational shift
- Shift system
Work Location: In person