Primary Details
Time Type: Full timeWorker Type: EmployeeThis role sits at an intersection between the People Function COO Leadership Team and the GSSC Leadership Team, focused on driving high quality global delivery of People Services in line with the Global People Function Service Delivery Model.Responsible for ensuring quality operational and administrative HR services are provided to all QBE regions. Key partner across the global People Operations team to ensure high equality employee experience, with a customer centric mindset. Actively lead the global HR Delivery team, ensuring a continuous improvement, customer-centric mindset is adopted at all times.
Responsibilities:
• Lead the Global People Services teams, ensure the right capability, processes, systems and governance are in place to deliver high quality services
• Ensure information flows and resources pools are optimized and globally consistent to increase automation and efficiencies.
• Build strong relationships across the Global People Leadership Team to ensure People Services are delivered in line with Global and Regional strategic plans and continuous improvement and innovation in service delivery aligns to the broader strategic plan.
• Drive continuous improvement within existing capability areas and work across the Global People Function to transition new capabilities into the GSSC in line with the functional strategy
• Work across the GSSC Leadership Team to bring best in class thinking from the rest of the GSSC and apply it to People Services
• Connect the GSSC Leadership Team with the strategic priorities of the Global People Function and the impact to People Services
• Partnering with Divisional HR teams to ensure in-scope people services are delivered to agreed SLAs and standards
• Leverage best practices and drive process synergies and standardization across and between regional locations being supported.
• Lead, motivate, and develop team members
Work Experience:
Necessary Work Experience includes:
• 10+ years relevant experience
Preferred Work Experience includes:
• Extensive operational experience through build, stabilise and grow phases within a captive delivery centre servicing diverse county base, including a strong mix of leadership, change management, analytic, and outsourcing technical experience
• Significant experience in managing large teams and complex/diverse accounts
• Significant experience in partnering with, and influencing, Divisional ‘internal customers’
• Ability to influence upwards and drive continuous improvement and innovation whilst balancing demands of BAU
Qualifications:
Necessary Qualifications include:
• Strong stakeholder management and influencing skills
• Excellent presentation, verbal, and written communication skills
• Strong people leadership
• High level problem solving skills
• Excellent digital understanding and mindset
• Adept at developing and implementing performance metrics
• Demonstrated excellence in driving service performance, measurement, governance and end-to-end customer outcomes
• Demonstrated skill in transition management (offshoring and outsourcing)
• Ability to contribute to the long term talent pipeline of the hub
• With the following mindset: curious, customer-centric, continuous improvement, partnership-led, change-agile, End-to-End thinker and innovator
Preferred Qualifications include:
• Substantial operational management knowledge, ideally gained in HR or internal shared services environment
• Knowledge of HR practices
• Comprehensive knowledge of performance metrics utilization
Preferred Education:
• Bachelor's Degree or equivalent combination of education and work experience
Preferred Education Specifics:
• Master's Degree a plus
Global Disclaimer:
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
US Only Disclaimer:
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
US Only - Travel Frequency:
Occasional (approximately 5-10 trips annually)
US Only - Physical Demands:
General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
Skills:
Business Management, Coaching for success, Collaboration Tools, Critical Thinking, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Operational Risks, Operations Management, Process Improvements, Self Motivation, Sound Judgment, Stakeholder Management, Strategic ManagementHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.