ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles & responsibilities:
- Review and analyze accounts receivables (A/R) reports to identify unpaid claims or patient balances
- Perform collection calls to patients/residents to resolve outstanding balances and secure payments
- Ensure accurate and timely documentation of all collection activities and account updates in the system
- Communicate professionally and empathetically with patients, clients, and billers
- Meet or exceed individual and team productivity and quality targets, including call handling metrics, collection goals, and documentation standards
- Work collaboratively with team members and supervisors to resolve account issues and escalate complex cases appropriately
- Maintain confidentiality and adhere to HIPAA and data privacy policies at all times
- Participate in training sessions, team meetings, and performance reviews as scheduled
- Demonstrate flexibility to adapt to process updates, client requirements, or additional tasks as assigned
Requirements
- At least 1 year of experience in US healthcare medical billing or collections, preferably in a BPO setting
- Knowledge of insurance billing processes, claims follow-up, denials management, and EOBs/EOPs
- Strong communication and negotiation skills with an empathetic but assertive approach
- Ability to work in a fast-paced, metric-driven environment with minimal supervision
- Proficiency in MS Office and billing software (SNF Metrics, Transworld etc.)
- Amenable to night shift and flexible working hours based on client requirements
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Stong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives