Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers. As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up appointments, and perform general tasks.
This is a full-time role, on a US shift and on a work-from-the-office set-up. If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
- Receive incoming calls from customers and assist them with their needs
- Assist in setting appointments for patients and double-check appointment confirmation
- Gathers information related to customers' concerns and provides appropriate resolution
- Open and maintain customer accounts by updating account information
- Escalate customer concerns that are critical or require immediate resolution beyond agent capability
- Process orders and label faxes received electronically
- Call patients to update them on their upcoming scheduled procedures, including clinical preparations
QUALIFICATIONS:
- With BPO experience of at least 1 year in a healthcare insurance account
- Experience in radiology accounts/digital imaging centers is a plus
- Experienced with appointment scheduling and the back office is a plus
- Must be familiar with CPT, ICD/ICD10, and DX codes
- Trained/certified in HIPAA
Job Type: Full-time
Pay: Php26,000.00 - Php30,000.00 per month
Benefits:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
Expected Start Date: 08/04/2025