For faster accomodation of application, kindly send your updated resume to shienna@mangojob.com (SUBJECT: FRONT DESK)
Job Description:
We are looking for an enthusiastic, professional, and customer-focused individual to join our front desk team at Guangdong Hotel. As the first point of contact for our guests, you will be responsible for providing exceptional customer service, managing reservations, checking guests in and out, and ensuring smooth daily operations at the front desk.
Key Responsibilities:
- Greet and check in guests in a courteous and efficient manner
- Manage reservations, both over the phone and in person, ensuring accuracy in the booking system
- Handle guest inquiries, provide information about the hotel’s facilities, services, and local attractions
- Address guest concerns and complaints professionally and efficiently
- Process check-outs and payments, ensuring all charges are accurate
- Maintain a clean and organized front desk area
- Assist with administrative tasks as needed, including filing and managing guest records
- Collaborate with housekeeping and other hotel departments to ensure a smooth guest experience
Requirements:
- Education: College graduate (preferably in Hospitality, Business, or related field)
- Experience: Minimum of 6 months of experience in hotel front desk operations
- Skills: Proficient in using booking systems (e.g., Opera, Fidelio, etc.)
- Physical Appearance: Slim body type, Must have appealing features and height.
- Other: Excellent communication and interpersonal skills, with a strong focus on guest satisfaction
Additional Information:
- Working hours: Flexible, including weekends and holidays
- Shifting schedule
For faster accomodation of application, kindly send your updated resume to shienna@mangojob.com (SUBJECT: FRONT DESK)
Job Types: Full-time, Permanent
Benefits:
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
Experience:
- Hotel Front Desk: 1 year (Required)
Language:
- English (Required)
Work Location: In person
Expected Start Date: 06/20/2025