Primary Role:
Responsible for overseeing all aspects of hotel room operations, ensuring high standards of cleanliness, proper room assignments, compliance with reporting requirements, and coordination between the Front Office and Housekeeping departments.
Duties and Responsibilities:1. Room Operations Supervision
- Monitor and ensure all guest rooms meet hotel cleanliness and maintenance standards.
- Conduct daily inspections of rooms and report any discrepancies or maintenance issues.
- Coordinate with housekeeping staff for timely cleaning and preparation of rooms.
2. Room Assignment Management
- Prepare and allocate room assignments for live-in seminars, groups, and VIP guests.
- Ensure accurate and efficient blocking of rooms in the Property Management System (PMS).
- Resolve room allocation conflicts and ensure guest preferences are met.
3. OTA (Online Travel Agency) Monitoring
- Oversee reservations and room availability on all OTA platforms (e.g., Booking.com, Agoda, Expedia).
- Ensure room inventory and rates are updated accurately to maximize occupancy and revenue.
- Respond promptly to OTA-related guest inquiries and special requests.
4. Reporting and Compliance
- Prepare and submit accommodation reports to relevant government agencies as required (e.g., DOT, LGU, Bureau of Internal Revenue, Immigration if applicable).
- Maintain records of guest check-ins, occupancy rates, and other statistical data for reporting.
5. Front Office and Rooms Coordination
- Supervise the Front Office team in handling guest check-in, check-out, and billing processes.
- Monitor and ensure smooth communication between Front Office and Housekeeping.
- Handle guest complaints or issues related to rooms and ensure prompt resolution.
6. Inventory and Supplies Management
- Oversee and control inventory of room amenities, linens, and housekeeping supplies.
- Coordinate with Purchasing Department for timely replenishment.
7. Training and Development
- Train and mentor room attendants and front office staff on operational standards and guest service.
- Ensure compliance with hotel policies, procedures, and safety regulations.
8. Quality Control and Guest Satisfaction
- Monitor guest feedback regarding room quality and cleanliness.
- Implement improvements to enhance the guest experience.
Job Types: Full-time, OJT (On the job training)
Benefits:
- Flexible schedule
- Paid training
Work Location: In person