As a Hotel Housekeeping Manager, your duties and responsibilities involve overseeing the housekeeping department, ensuring cleanliness and maintenance standards are upheld, and coordinating with the engineering department for any required repairs or maintenance.
Duties and Responsibilities
1. Supervision and Management:
- Oversee the daily operations of the housekeeping department.
- Supervise housekeeping staff, including hiring, training, scheduling, and evaluating their performance.
- Ensure that housekeeping staff adhere to established policies, procedures, and safety standards.
2. Quality Control:
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards.
- Address and resolve any issues or complaints related to housekeeping.
3. Inventory and Supplies Management:
- Manage inventory levels of cleaning supplies, linens, and guest amenities.
- Order and replenish supplies as needed, ensuring cost-effective purchasing.
4. Budget Management:
- Prepare and manage the housekeeping department budget.
- Monitor expenses and implement cost-saving measures without compromising quality.
5. Guest Satisfaction:
- Ensure guest rooms and public areas are clean, well-maintained, and ready for guests.
- Respond promptly to guest requests and complaints, ensuring a high level of guest satisfaction.
6. Training and Development:
- Develop and implement training programs for housekeeping staff.
- Keep staff updated on new cleaning techniques, products, and safety protocols.
7. Compliance:
- Ensure compliance with health and safety regulations, hotel policies, and industry standards.
- Maintain records of cleaning schedules, inspections, and maintenance activities.
- Coordination with Engineering Department
8. Maintenance Requests:
- Report any maintenance issues observed during room inspections or reported by guests to the engineering department.
- Follow up on maintenance requests to ensure timely completion and resolution.
9. Preventive Maintenance:
- Coordinate with the engineering department to schedule preventive maintenance for guest rooms and public areas.
- Ensure that housekeeping staff are aware of and comply with preventive maintenance schedules.
10. Collaborative Planning:
- Work closely with the engineering department to plan and execute renovation and refurbishment projects.
- Provide input on housekeeping needs and considerations during project planning.
11. Safety and Compliance:
- Ensure that both housekeeping and engineering departments adhere to safety protocols and standards.
- Conduct joint training sessions with engineering staff on safety procedures and emergency response plans.
12. Communication:
- Maintain open and effective communication with the engineering department to address any issues promptly.
- Attend regular meetings with the engineering team to discuss ongoing projects, maintenance needs, and future plans.
13. Other related task as may be assigned by the management.
Qualifications:
- Graduate of Bachelor’s Degree in Hospitality Management, Tourism or any hospitality related courses
- At least 5 years of proven experience as Housekeeping Manager in the hotel industry
- Strong leadership abilities and organizational skills
- Excellent communication skills
- Able implement high standards of cleanliness in rooms and public areas
- Able to manage costs through process and manpower efficiency
- Certification in housekeeping and hospitality management is a plus
Job Type: Full-time
Pay: Php30,000.00 - Php35,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Employee discount
- Free parking
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Work Location: In person