Department Operations
LevelExperienced (Team Lead)
LocationPhilippines - Manila
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Oversee daily hub operations, ensuring smooth and efficient functioning.
- Ensure adherence to established procedures, policies, and regulations.
- Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
- Drive continuous improvement in key performance indicators (KPIs) for the hub.
- Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
- Assist the Customer Support team with call-outs to resolve customer escalations.
- Coordinate with agency coordinators to manage and support agency teams.
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Handle additional tasks related to overall hub operations as needed.
Requirements:
- Bachelor's Degree or higher in related fields
- Has held a leadership role in a division or team, within a warehouse or hub environment
- Minimum of 4 years experience in Supply Chain & Logistics Industry
- Experienced in e-commerce fulfilment
- Other tasks related to the operations of the hub.