Sunbase is a single central platform that delivers every essential feature needed to run a solar business - from prospect to pay check. Its features include a highly gamified canvassing application, fully customizable CRM, and a suite of communication automations. We have experienced rapid growth and are on pace to grow 300% by the end of the year. We owe our success to focusing on end user feedback to prioritize enhancements, building long term relationships with our clients, and providing high quality support. This is also what we look for in potential candidates.
Key Responsibilities:
1. Client Onboarding: Lead the onboarding process for new clients, ensuring a seamless transition from sales to implementation.
2. Requirements Analysis: Work closely with clients to gather and analyze their specific requirements, ensuring a comprehensive understanding of their needs.
3. Configuration and Customization: Implement and configure our products or services according to client specifications, including any necessary customizations.
4. Training and Support: Provide training to clients on how to use the implemented solutions. Offer ongoing support and address any issues or questions that may arise during the implementation process.
5. Collaboration: Work collaboratively with internal teams, including sales, development, and customer support, to ensure effective communication and a smooth handover of clients from one phase to the next.
6. Documentation: Create and maintain detailed documentation of client configurations, customizations, and any unique requirements to facilitate future support and upgrades.
Qualifications:
- Bachelor's degree in the SaaS industry or equivalent practical experience.
- Proven experience in a similar role, preferably in software or technology implementation.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
- Detail-oriented with a focus on delivering high-quality results.
- Ability to manage multiple projects simultaneously.
- Familiarity with project management methodologies is a plus.
- Coding experience is a plus.
Additional Info
Location: Remote
Working days: 5 days a week, Monday - Friday
Job Type: Full-time
Pay: From Php29,000.00 per month
Benefits:
- Opportunities for promotion
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- Do you have your own laptop or computer with webcam?
- Do you have a reliable internet connection with backup data?
Education:
- Bachelor's (Required)
Language:
- English (Required)
Work Location: Remote