We are looking for an IT Helpdesk Support to deliver exceptional technical and customer service support for our internet café and self-service kiosk operations. This role focuses on resolving user login issues, troubleshooting system errors, and maintaining the continuous functionality of kiosks and self-checkout stations.
Key Responsibilities
- Develop expertise in two proprietary kiosk platforms to effectively support end-users.
- Remotely access servers via ScreenConnect to diagnose and resolve kiosk-related technical issues.
- Provide phone-based support to customers using self-service kiosks.
- Monitor kiosk performance through a system map to ensure uninterrupted service.
- Confirm that self-checkout stations are active and fully operational.
- Assist users with email-to-print tasks and resolve basic printing problems.
- Guide users through login difficulties, interface navigation, and general troubleshooting.
- Respond promptly to system downtimes and escalate major concerns to the appropriate teams.
Job Type: Full-time
Pay: Php26,000.00 - Php30,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Education:
- Senior High School (Preferred)
Experience:
- IT HELPDESK : 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person