Job Type: Full-time
Job Shift: 12:00 am - 9:00 am (Philippine Time Zone)
Location Requirement: This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role is required to go into our office at least one day a week.
Who we are
At Point, we make homeownership more valuable and accessible. Join us in creating innovative financial products that help homeowners and aspiring buyers. If you're seeking a career where your work truly matters, this is it.
Our culture
We are a people-first, value-driven team. We come from varied backgrounds, experiences, and time zones. Our teams are aligned in service to our goal — to improve the lives of customers. Our culture is built on sharing ideas, supporting each other, and being empowered to do our best work. Find out what you can accomplish as part of an engaged, high-achieving team focused on a common goal.
Job Summary
We’re looking for an IT Operations Administrator to help keep things running smoothly at Point. You’ll be the go-to person for all things tech at our Manila office, while also supporting teammates across the globe. From resolving day-to-day issues to jumping in on IT projects, your work will make a big difference in keeping our teams productive and connected. You’ll collaborate with local vendors and work closely with U.S.-based teammates, with a potential flexible schedule that overlaps with both Manila and Pacific Time.
Job Responsibilities
- Coordinate onboarding with new employees and contractors
- Set up and maintain laptops for Point employees in Manila
- Manage hardware inventory for the Manila office
- Ordering new equipment as needed and requested for the Manila office
- Manage IT vendor relationships with local vendors
- Configure new employee SaaS accounts as directed
- Answer IT tickets within required SLAs
- Help with other Point IT and IT security projects as directed
About you
- Bachelor's degree in a related field.
- 2–5 years of IT support experience, ideally in small to mid-sized organizations.
- Strong experience with Apple hardware and software.
- Proficient in managing and troubleshooting Google Workspace.
- Solid understanding of IT fundamentals, including systems, SaaS tools, and role-based access management.
- Excellent written and verbal communication skills.
- Able to explain technical issues clearly to users with varying levels of technical knowledge.
- Quick to learn and navigate complex systems and tools.
- Strong troubleshooting skills with a focus on accurate and efficient problem-solving.
- Familiar with security risks, best practices, and procedures relevant to a U.S.-based financial technology company.
Our benefits
- Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
- Career Advancement: Benefit from structured development programs, promotions, and certifications.
- Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
- Global Experience: Collaborate with an international team and learn from global practices.
Point is proud to be an equal opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.
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