General information
Country Philippines City Manila Job ID 44605 Department Information Technology Experience Level ASSOCIATE Employment Status FULL_TIME Workplace Type HybridDescription & Requirements
The IT Support Engineer, Associate will provide both technical and functional support to sales and marketing applications.
What You Will Need:
Basic Qualifications:
- Bachelor’s Degree in Computer Science or related field and/or equivalent experience
- At least 1-2 years of application support experience
- Experience in administering and configuring Salesforce.com
- Proficient in SQL server scripting
- Familiar with CRM platforms
- Amenable to reporting on-site at BGC, Taguig, 3x per week
- Flexibility to work night shifts for 3 months or as required by business needs
- Willing to be on-call rotation during weekends
What Will Put You Ahead?
Preferred Qualifications:
- Certifications on Salesforce Administration
A Day in The Life Typically Includes:
- Provide 2nd level support and problem analysis for a sales and marketing applications
- Resolves issues related to supported applications and ensures that the client is utilizing appropriate processing procedures
- Contributes to IT internal knowledge base
- Participates in project teams for the rollout of new versions/functionality or migration activities
- Applies problem-solving abilities to familiar technical issues
- Ensures that company standards and policies are followed
- Ensure that all required application support documentation exists and is maintained
- Develop supplemental end-user training materials
- Provide user training (project-related/based on logged incidents)
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
At Infor we value your privacy that’s why we created a policy that you can read here.