Key Responsibilities:
- Provide professional and timely customer support in both Japanese and English via phone, adhering to established communication protocols.
- Manage customer inquiries and transactions within the scope defined by client agreements.
- Evaluate each customer’s situation to determine the most effective solution, including troubleshooting or recommending appropriate next steps.
- Assist customers throughout the resolution process, ensuring clear communication and high satisfaction.
- Stay current on assigned programs, products, and platforms to deliver accurate and prompt responses.
- Follow proper escalation procedures for unresolved or undocumented product issues.
- Engage in ongoing training sessions, workshops, seminars, and focus group discussions to enhance skills and align with team standards.
- Perform additional duties as assigned by management.
Qualifications:
- Fluency in both spoken and written Japanese and English is essential.
- Excellent interpersonal and communication abilities.
- Strong customer service orientation with dedication to quality support.
- Quick learner with the flexibility to adapt to evolving tools, processes, and client requirements.
Job Type: Full-time
Pay: Php65,000.00 - Php85,000.00 per month
Benefits:
- Pay raise
Schedule:
- 8 hour shift
- Night shift
Language:
- Japanese (Required)
Work Location: In person