Job Summary:
We are seeking a Level 1 Service Desk Analyst with at least 2 years of IT support experience to provide first-line technical assistance to end-users. The ideal candidate has solid troubleshooting skills, excellent communication, and experience working in an IT support or service desk environment.
Key Responsibilities:
- Provide first-level support via phone, email, or chat for hardware, software, and network issues
- Handle ticketing and issue tracking using systems like ServiceNow, Zendesk, or similar
- Assist with user account management in Active Directory
- Troubleshoot and support Microsoft 365 applications (Outlook, Teams, etc.)
- Escalate issues to Level 2 or appropriate teams as needed
- Log all support interactions and solutions accurately and in a timely manner
- Deliver excellent customer service and maintain professionalism in every interaction
Qualifications:
- At least 2 years of experience in a Service Desk or IT Support role
- Strong knowledge of Windows OS, Active Directory, and Microsoft 365
- Experience with remote desktop tools and ticketing systems
- Good problem-solving skills and attention to detail
- Strong written and verbal communication
- Able to work in a fast-paced, high-volume support environment
- Willing to work on shifting schedules if required
Job Type: Full-time
Pay: Php30,000.00 - Php36,000.00 per month
Benefits:
- Company events
- Discounted lunch
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
- Evening shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Work Location: In person