Company Description
DBC Philippines is the shared services company of Deep Blue Company (DBC) - an innovative Australian scale-up reimagining the experience in the 'sale to settlement' for residential property buyers, sellers and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal and bytherules - three leading Property Law firms.
We have newly created roles delivering support to our customers through the legal process of contract, document and title exchange within our Conveyancing.com.au business.
Conveyancing.com.au is Australia's leading conveyancing-only law firm with offices across Australia and 5-day customer support. Conveyancing.com.au is leading the future of conveyancing with digital solutions to make it easier than ever to buy and sell property. Our lawyers, clerks and paralegals on the ground in Australia are supported by a team of dedicated sales, service and legal support professionals in our Manila office.
Job Description
The Legal Delivery Team is the engine room of DBC Philippines. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.
Working as part of a team providing service and support to customers who are buying or selling a residential property in Australia by answering their queries, preparing the required documents and completing the generation of the contract draft you will be responsible for:
- Acting as the key customer contact for either the buyer or seller, providing guidance, updates and directions proactively and responsively
- Data entry and drafting the contract according to our standard procedure
- Reviewing, collating and preparing legal documentation with a high attention to detail within fixed external deadlines
- Partnering with Lawyers and other support teams in Australia to escalate complex queries and for final review of customers documentation
- Coordinating with external stakeholders such as banks, local councils or the other parties conveyancer
- Calculating fees, taxes and other financial assessments relevant to property settlement for review
Qualifications
You pride yourself on delivering great customer experiences and thrive in an environment where you can actively solve complex problems for customers. You confidently and quickly build relationships and give your customers confidence they’re in safe hands. You’re able to break down competing priorities autonomously to ensure you deliver to fixed deadlines. Highly organised, both your customers and your team know you can be depended on and are always reliable.
With a completed Bachelor’s degree you will have:
- Experience working with legal concepts, definitions and documentation preferred
- Experience delivering exceptional customer service
- 1-2 years direct customer contact (written and phone based) experience working with Aust / NZ, US or UK customers
- Free of personal commitments like pursuing further studies, taking licensure exams, etc.
- Ability to anticipate needs of team members and clients, and self initiative to meet those needs
- Strong written and verbal skills for regular communications to various stakeholders, including team members and clients
- Critical thinking skills and a proactive approach to problem solving
- Efficient – able to handle multiple demands while remaining flexible and adaptable to change
- Ability to act on strategies for solving problems and meeting objectives before being asked to do so
- Exceptional attention to detail
- Perseverance and commitment
- Ability to work alone as well as part of a high performing team
- Commercial awareness and desire to keep abreast of developments
- Integrity, ethical and moral behaviour regarding client confidences and information, company confidentiality, and overall team interactions
- Expertise in Microsoft 365 applications
WORKING LOCATION AND REQUIREMENTS
This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:
- conducive home office (free from noise and distraction)
- main internet: wired internet of at least 50mbps
- reliable back up internet: at least 10mbps speed