Description
Job Title: Licenced Psychologist or Guidance Counselor
Location: Philippines (Various Locations)
Work Type: Onsite
Role Overview
The Licenced Psychologist or Guidance Counselor plays an integral role in supporting psychological safety, emotional resilience, and overall mental health within the workplace. This position involves delivering one-on-one sessions, facilitating small-group sessions, providing timely support for urgent wellbeing needs, and leading training focused on resilience, healthy coping and distress management.
We are seeking qualified professionals with a background in Clinical Counseling or Psychology. The ideal candidate will be a fully licensed Registered Psychologist or Guidance Counselor with experience in trauma-informed care and resilience-building, and someone who can build trust, engage diverse teams, and respond effectively in fast-paced environments.
Key Responsibilities
Individual Well-Being Sessions
- Conduct monthly or on-demand 1:1 well-being sessions.
- Provide same-day crisis intervention support in response to urgent wellbeing needs.
- Incorporate stress-reduction techniques, coping strategies, and decision-making skills into sessions.
Group Sessions
- Facilitate monthly small-group sessions focusing on peer support in a psychologically safe space to foster healthy working relationships and social connection.
- Tailor sessions based on team dynamics, feedback from Team Leads, or insights gained by the wellbeing team.
Training & Development
- Deliver group training sessions including onboarding, well-being and resiliency training, and annual refresher training.
- Facilitate additional approved ad hoc training sessions as requested, aligned with organizational needs.
- Ensure all training is delivered within prescribed timeframes and formats provided by the organization.
Observation & Support
- Conduct daily floor walks ("walk and talks") during each shift to observe team interactions and employee demeanor for signs of distress.
- Normalize Wellbeing Specialist presence on-site as a supportive and integrated member of the team.
- Provide discreet and proactive intervention as necessary.
Monitoring & Communication
- Actively monitor and respond to direct communications from individuals across designated platforms, including email and other communication tools.
- Maintain a professional, supportive, and timely response protocol.
Documentation & Data Entry
- Accurately record attendance and aggregate trends/topics in the organization’s system of record within 24 hours of each session.
- Enter session insights (excluding any clinical or personally identifiable information) using the organization’s wellbeing tool in alignment with privacy and data protection policies.
- Adhere to all legal and ethical reporting obligations, including disclosures related to self-harm, abuse, misconduct, or legal directives.
Wellbeing Specialist Insights & Reporting
- Summarize trends and insights from sessions and observations during floor walks using the organization’s reporting tools.
- Contribute to regular team updates and meetings with relevant aggregated clinical themes emerging from individual and group session.
Scheduling & Availability
- Block time for on-demand sessions, floor walks, and proactive engagement activities in alignment with shift schedules.
- Remain available and responsive for unscheduled support and crisis interventions as needed.
Qualifications and Experience
- Minimum master's degree in psychology.
- Minimum of 3 years' experience post bachelor's degree in mental health, preferably in areas such as trauma counselling, resilience-building programs, general or clinical mental health support.
- Must hold a valid and active license from the Professional Regulation Commission (PRC) as a Registered Psychologist (RPsy) or Registered Guidance Counselor (RGC) or will be sitting the board exam in order to obtain a license in 2025.
- Fluent in written and spoken Filipino and English is mandatory.
- Fluent in written and spoken Tagalog, Cebuano, Hiligaynon or Ilocano would be preferred.
- Strong presentation and group facilitation skills.
- Proficient in Microsoft Office and video conferencing tools.
- Excellent data management and administrative skills, ensuring accurate and efficient handling of client information and session records
- Demonstrated ability to engage clients and build strong, trust-based relationships
- Experience in cross-cultural counselling, with sensitivity and competence in working with diverse backgrounds
- Proven professionalism and adherence to ethical standards, including effective communication and confidentiality in corporate settings
- Adaptable and resilient, with the ability to excel in fast-paced, ambiguous, and evolving environments
- Committed to continuous learning and professional development, with a focus on staying current with industry trends
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
About Zevo Health
At Zevo, we’re a global leader dedicated to enhancing the psychological health and wellbeing of those on the front lines of content moderation. By joining our team, you will become part of an elite community committed to providing unparalleled support to content moderation teams and Trust & Safety professionals across the globe.
Diversity, Equity, Inclusion, and Accessibility at Zevo
Diversity, Equity, Inclusion, and Accessibility at Zevo
At Zevo, we are a global leader dedicated to enhancing the psychological health and wellbeing of those on the front lines of content moderation. By joining our team, you will become part of an elite community committed to providing unparalleled support to content moderation teams and Trust & Safety professionals worldwide.
We believe that a diverse, equitable, and inclusive workforce is essential to achieving our vision. We are committed to fostering, cultivating, and preserving a culture that prioritizes equity, diversity, inclusion, and accessibility. Our employees are our most valuable asset, and the collective sum of their individual differences, life experiences, knowledge, creativity, innovation, self-expression, unique skills, and talents significantly contributes to our culture, reputation, and success.
We embrace and encourage the diverse backgrounds and perspectives of our employees, including their age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental abilities, political affiliation, race, religion, sexual orientation, socio-economic status, and other unique characteristics. We are dedicated to creating an environment where everyone has the resources and support needed to thrive, ensuring that opportunities and outcomes are equitable for all.
Accessibility and Accommodations
At Zevo, we are committed to providing a fair and accessible hiring process. If you require accommodations during the application process, please let us know. We will work with you to ensure a smooth and inclusive experience, which may include alternative formats for application materials, adjustments to interviews, or any other necessary accommodations.
If you have any questions or need assistance, please contact hrteam@zevohealth.com.