LOGISTICS AND CUSTOMER SERVICE MANAGER
LOCATION: Paranaque
SETUP: Day shift, onsite, full time
KEY ROLES AND RESPOSIBILITIES
- Develops and implements process to ensure smooth daily operation:
- Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines.
- Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints.
- Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures.
- Align departmental goals and objectives with the company’s overall strategy.
- Engage with customers to identify process improvements and collaborate on solutions to address procedural gaps.
- Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff.
- Report regularly to management on progress against key business metrics.
- Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
- Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness.
- Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards.
- Resolve escalations and address special customer requests by implementing effective solutions.
- Initiate and lead projects aimed at enhancing operational efficiency and effectiveness.
- Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning.
- Other duties as assigned to support business needs.
QUALIFICATIONS:
- Bachelor’s degree in Business administration or equivalent combination of education.
- 5+ years of relevant Business Operations experience.
*
Job Type: Full-time
Pay: Php60,000.00 - Php80,000.00 per month
Schedule:
- Day shift
Education:
- Bachelor's (Required)
Experience:
- Business Operations: 5 years (Required)
Work Location: In person