Manager, Asset Management & Operations

Summary:

Our client is a leading food and beverage group with a growing presence across Southeast Asia. Guided by strong values, it focuses on delivering quality products, fostering innovation, and building sustainable growth while creating enjoyable experiences for consumers.

Role & Responsibilities:

They are seeking a proactive and detail-oriented Manager – Service and Asset Management to lead the planning, implementation, and management of service delivery and asset lifecycle processes.

This role ensures optimal performance, cost-efficiency, and compliance while delivering exceptional support services across the organization.

Service Management:

• Oversee the end-to-end ITSM (IT Service Management) or facility service operations.

• Manage service desk teams, ensuring SLAs and KPIs are consistently met.

• Develop and implement service improvement plans to enhance customer experience.

• Drive incident, problem, change, and request management best practices.

• Collaborate with cross-functional teams to ensure seamless service delivery.

Asset Management:

• Manage the full lifecycle of physical and digital assets (e.g., IT hardware, software licenses, equipment).

• Maintain an accurate asset inventory using tools like CMDB or asset tracking systems.

• Ensure compliance with licensing agreements, procurement policies, and security standards.

• Monitor asset utilization and forecast future asset needs and budgets.

• Support audits and reporting on asset status, lifecycle, and depreciation.

Requirements:

• Bachelor’s degree in IT, Business Administration, Facilities Management, or a related field.

• 5–8 years of experience in service delivery or asset management roles, with at least 2 years in a managerial capacity.

• Strong knowledge of ITIL or similar service management frameworks.

• Experience with asset management tools (e.g., ServiceNow, BMC Remedy, Snipe-IT, or similar).

• Excellent analytical, organizational, and interpersonal skills.

• Strong leadership abilities with experience in managing cross-functional teams.