Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
The Manager Client Services is responsible for managing and overseeing assigned client service activities with retirement plans. This position is responsible for ensuring quality service of individual products is provided to all clients in an efficient cost-effective manner. Provides leadership to all members of the team including their growth and development and job enrichment. Provides effective verbal and written communication through continuous training programs.
What you will do
- Manage and oversee assigned client service activities
- Ensure high quality service of individual products is provided to all clients in an efficient cost-effective manner
- Provide leadership to all members of the team including their growth and development and job enrichment
- Stay current on legal and regulatory issues and how these impact Empower's clients
- Dotted line supervisory responsibilities to managers in Client Services and associates reporting through these managers
What you will bring
- Bachelor’s degree in a related field or an equivalent combination of education and work experience
- 5+ years relevant work experience, or an equivalent combination of training and experience
- Previous management experience leading a client facing service team
- Previous experience attracting, managing, retaining, and growing/developing staff
- Familiarity with employee benefits recordkeeping systems and processes
- Adept at Microsoft Office software programs
- Fluency in English
- Requires FINRA Series 6, 26, 63 permitted, but not required
- FINRA fingerprinting required upon hire
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.